In order to make a claim, kindly submit the following documentation:

• Confirmation that you have an isolation switch installed for your ceiling fan(s). This is a mandatory requirement when having your ceiling fan(s) fitted. An isolation switch looks like a light switch on the wall that needs to be in the ‘on’ position in order to operate your fan via the remote control (if you have a remote). If you are unsure or do not have an isolation switch installed, please contact your electrician to have one installed before proceeding with your warranty claim.
• Copy of proof of purchase.
• Copy of the electrician’s certificate of compliance for the installation of the Arlec product (if required).
• Below form is completed in full and with as much detail as you can provide to support your warranty claim with us.