Fan Claim Form

In order to make a claim, kindly submit the following documentation:

Confirmation that you have an isolation switch installed for your ceiling fan(s). This is a mandatory requirement when having your ceiling fan(s) fitted. An isolation switch looks like a light switch on the wall that needs to be in the ‘on’ position in order to operate your fan via the remote control (if you have a remote). If you are unsure or do not have an isolation switch installed, please contact your electrician to have one installed before proceeding with your warranty claim.
Copy of proof of purchase.
Copy of the electrician’s certificate of compliance for the installation of the Arlec product (if required).
Below form is completed in full and with as much detail as you can provide to support your warranty claim with us.

* Required fields.

Customer Name *

Email Address *

Daytime Phone Number

Mobile Number *

Purchased From *

Date Purchased *

Electrician Name

Electrician Contact Number

Address where product is installed

Street Address *

Address Line 2

City *

State / Province / Region *

ZIP / Postal Code *

Country *

Product Information

Product Code *

Number of Faulty Units *

Product Name *

Product Description / Colour

When did the problem start *

Do you have Solar Power

Yes No

Do you have Remote Control

Yes No

Reason for Claim *

Copy of the electrician's certificate of compliance

JPG, PNG, PDF up to 10MB

BROWSE FOR FILES

Copy of proof of purchase *

JPG, PNG, PDF up to 10MB

BROWSE FOR FILES

Terms

I acknowledge that I have read and understood the terms and conditions of the product warranty and I also acknowledge that if Arlec's service agent inspects and reports my fan fitting and deems the fault to be caused by incorrect installation and/or misuse or any of the other exceptions set out in the Limited Warranty Terms and Conditions, I will be charged a "call out" fee by Arlec. *