General Claim Form

In order to make a claim, kindly submit the following documentation

Copy of proof of purchase
Copy of the electrician’s certificate of compliance for the installation of the Arlec product (if required)
Completely fill the form given below. Provide as much detail as possible to support your warranty claim with us

* All fields are mandatory.

Customer Name *

Email Address *

Purchased From *

Date Purchased *

Daytime Phone Number

Mobile Number *

Electrician Name

Electrician Contact Number

Address where product is installed

Street Address

Address Line 2

City *

State / Province / Region *

ZIP / Postal Code

Country *

Product Information

Product Code *

Number of Faulty Units *

Product Name *

When did the problem start

Product Description / Colour

Reason for Claim *

Copy of the electrician's certificate of compliance

JPG, PNG, PDF up to 10MB

BROWSE FOR FILES

Copy of proof of purchase *

JPG, PNG, PDF up to 10MB

BROWSE FOR FILES

Terms

I acknowledge that I have read and understood the terms and conditions of the product warranty and I also acknowledge that if Arlec's service agent inspects and reports my product and deems the fault to be caused by incorrect installation and/or misuse or any of the other exceptions set out in the Limited Warranty Terms and Conditions, I will be charged a "call out" fee by Arlec. *