General Claim Form

In order to make a claim, kindly submit the following documentation

Copy of proof of purchase
Copy of the electrician’s certificate of compliance for the installation of the Arlec product (if required)
Completely fill the form given below. Provide as much detail as possible to support your warranty claim with us

* Required fields.

Customer / Company Name *

Contact Number *

Email Address *

Address where product is installed

Street Address *

Address Line 2

City *

State / Province / Region *

ZIP / Postal Code *

Country *

Product Information

Product Code *

Product Name *

Number of Faulty Units *

Date Purchased *

Description of Issue *

When did the problem start *

Copy of the electrician's certificate of compliance

JPG, PNG, PDF up to 10MB

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Proof of Purchase *

JPG, PNG, PDF up to 10MB

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Video/Photo of the Issue

MP4, MOV, WebM up to 20MB · Max 3 minutes

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Terms

I acknowledge that I have read and understood the terms and conditions of the product warranty and I also acknowledge that if Arlec's service agent inspects and reports my light fitting and deems the fault to be caused by incorrect installation and/ or misuse or any of the other exceptions set out in the Limited Warranty Terms and Conditions and I will be charged a call out fee by Arlec. *