Our records show that you have registered or activated a Arlec Grid Connect Smart Plug-In Socket with Energy Meter. This may have been purchased as a single, 2 pack or 4 pack, and applies to the following model PC191HA (Series 1, 2 and 3).

Where can I find the model number? The model number is printed in the top left-hand corner on the back of the smart plug.

As part of our ongoing product quality and performance monitoring programme, we have identified that certain products may not meet our long-term quality standards. While no customer incidents, injuries or property damage have been reported, we are proactively undertaking a product replacement programme as a precautionary measure. Customer safety remains our highest priority, and we are committed to maintaining the quality and reliability of our products. As a result, we would like to provide you with a free replacement at no charge.

What you need to do? 

1.     As a precaution, unplug the product from the power outlet and stop using it.

2.     Register your details using our online return form: https://www.arlec/productreturn.com.au (address to be confirmed)

3.     Follow the simple disposal instructions provided on the form – there is no need to post the product back to us.

4.     Once your registration is processed, we will arrange for a free replacement to be sent to you at no cost.


Disposal instructions

Clear, simple instructions for disposing of the old unit at home - Not sure where to take it? Search recyclema\\te.com.au and enter your postcode, or Google "e-waste drop off [your postcode] council". Customer confirms disposal via checkbox (and optional photo).


No proof of purchase required