Razer Chroma Setup
To take advantage of 16.8 million colours across the world’s largest lighting ecosystem, simply follow the steps below and start building your perfect setup.
Windows 10 or above
Operating System
Stable Internet Connection
2.4GHz Wi-Fi
Same Network
Ensure that the Chroma-compatible Grid Connect products are on the same network as the PC
Pair your Chroma compatible device(s) to Wi-Fi via our Mobile App
Follow the Pairing Instructions included with your device to connect it your local 2.4GHz Wi-Fi network using the Grid Connect App
Download and Install Razer Synapse on PC
Download and install Razer Synapse software for your PC. Create an account if you do not already have one and download the Chroma Connect module, keeping Synapse open on your PC
https://www.razer.com/synapse-4
Download and Install the Grid Connect Desktop App on PC
Download and install the Grid Connect Desktop App. When complete, open it up and generate a unique Login QR Code, keeping the Grid Connect Desktop App open. Be sure to select your correct region
Link your Grid Connect Mobile and Desktop Apps
In the Grid Connect Mobile App, go to your profile and click the scan icon. Use the camera on your mobile device to scan the unique Login QR Code generated in the previous step, to sync your compatible devices with your Grid Connect account
Note: If you're unable to log in to the desktop app, try switching to a different account region (e.g. AU or NZ) so it aligns with the region used for your mobile app account
Enable your Works With Razer Chroma RGB devices
In the Grid Connect Desktop App, toggle the ‘Enable All Devices’ slider ON or toggle the individual ‘Enable Razer Chroma RGB’ sliders to add your compatible lighting products to Razer Synapse. Once enabled, select the ‘Zone’ you want each light to be assigned to
Enable Grid Connect in Razer Chroma
In the Razer Chroma Synapse app, go to the 'Connect' tab and enable 'Grid Connect' to authorise Chroma for your Chroma-compatible Grid Connect products.
Now you're all set! Ready to customise 'til your heart's content
Troubleshooting and FAQs
Open both applications
Make sure Razer Synapse and Grid Connect Desktop App both remain open on your PC during setup.
Firewall access
Ensure the Grid Connect Desktop App has access to Private Networks in your PC’s firewall settings.
All my devices are showing offline, or the Grid Connect Desktop App is not showing up on Razer Chroma Connect
- Ensure that your firewall is allowing a 'private' connection for both the Grid Connect Desktop App and Razer Chroma.
- Try restarting your PC and the Wi-Fi router
Can I control the On/Off, colour effects of my Chroma-compatible Grid Connect devices on the Grid Connect Desktop App?
No, the Grid Connect Desktop app can only act as a connect for the Razer Chroma functions. If you wish to control the devices, please use the Grid Connect mobile app.
My Chroma-compatible Grid Connect devices are not turning off/can't control on the Grid Connect mobile app
Ensure that Razer Chroma sync is switched off on your PC before controlling your Chroma-compatible Grid Connect devices on the Grid Connect mobile app.
Further Assistance
If issues continue to occur, contact our local customer service team via email or phone
